Terms and Conditions

This document describes the terms on which Jumble Solutions would be happy to help you. ​

Breaks: While the end result of decluttering/downsizing is satisfying, the process can be physically and emotionally demanding. I will take things at a pace you feel comfortable with; taking a break when you want to. 

Cancellation: Both you and I have the right to cancel the contract due to unforeseen circumstances. If the cancellation is made within 48 hrs of the booked session, and no replacement session is booked, I may charge 50% of the intended fee.

​

Cleaning: I want to leave you with a tidy and organised home. I am very happy to help you with any light dusting and vacuuming needed as part of our work, but Jumble Solutions is not a professional cleaning service.

Confidentiality and Privacy: Jumble Solutions is a professional service. I never divulge client information, nor any personal or business details that I may see in the course of my work, to third parties without your consent e.g., contact details to an auctioneer/removal firm. The only way in which your situation may be mentioned to others is in the context of my own services, and is depersonalised and unidentifiable (e.g., “a client in Hamilton” or “John in Merewether”). ​

​If you are in agreement, I would like to take “before and after” photographs for use on my website, but this will only happen with your express permission and the images used anonymously.

​When our work is complete, I will ask you for feedback, and would be grateful for any testimonial that you would be willing to provide. As a small business this helps me build client confidence.

​

Costs: It is not always possible to tell exactly how long it will take to do what you want to. I can give you my best estimate based on other work, but each job and each client are unique. You will only be charged for the hours actually worked whether that be on your premises, delivering charity donations or undertaking administrative work in my home on your behalf e.g., researching specific storage solutions.

Guidance: I am not a valuer, nor do I have expertise to identify items of special value or rarity, nor am I qualified to advise on valuation matters for insurance purpose. I will not pressure you to get rid of things. Guidance is given in good faith. You might ask for advice and I might make suggestions, but decisions are yours and you accept responsibility for all, or any, items disposed of in the decluttering process.

Handling: I am happy to help you relocate items of furniture that I can manage alone, or we can manage between us. For heavy pieces of furniture, we will need some help. You may wish to have a friendly neighbour or relative to call on for this.

I will handle your possessions with great care, but should an accident occur, I shall not be liable for losses for damage, howsoever caused and rely on you to carry insurance at all times which adequately compensates for your losses or damage howsoever caused by me in my capacity as your agent. 

Payment: Is required within 7 days of the invoice date either by cash or bank transfer. Payment at the time of the appointment is appreciated. A 5% charge will be added every 4 weeks to late payments.

Personal Safety: Your name and address may be made available to a close friend whilst I am onsite with you. This is following personal safety guidance.

Removal: Items to be removed from your premises, either for disposal or to other locations, must be at your own discretion. Disposal will not take place without your authorisation and is not the responsibility of Jumble Solutions, unless otherwise arranged eg; drop off at charity stores.